Orders & Delivery
1. Where does House of Shreengaar deliver?
We currently deliver across India.
2. How long will my order take to arrive?
Standard pan-India orders are generally delivered within 7–10 business days.
3. How quickly will my order be shipped?
Prepaid orders are generally shipped within 2 business days after successful payment confirmation.
Orders requiring dress alterations may require additional processing time.
4. Do you offer free shipping?
Yes.
Standard Shipping is free on prepaid orders above ₹2,000, subject to the applicable delivery area.
For orders below ₹2,000, Standard Shipping charges apply.
5. Is Express Delivery available?
Yes, Express Delivery may be available depending on your location.
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For orders above ₹2,000, Standard Shipping is free, but Express Delivery will incur an additional charge.
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For orders below ₹2,000, both Standard and Express Delivery are chargeable.
Applicable charges will be displayed during checkout.
6. Do you offer Cash on Delivery?
Currently, Cash on Delivery is not available.
We currently accept prepaid orders through our available secure online payment methods.
Local Delivery
7. Do you offer faster delivery near your store?
Yes.
For eligible orders within PIN code 733129 / up to 30 km, orders without dress alterations may be delivered within 24 hours of placing the order.
For eligible locations approximately 30–60 km from PIN code 733129, orders without dress alterations may also be delivered within 24 hours, subject to serviceability.
8. Do I get free delivery if I live near the House of Shreengaar store?
Yes.For eligible deliveries:
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Within PIN code 733129 / up to 30 km: Standard Delivery is free.
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30–60 km from PIN code 733129:
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Orders below ₹2,000 → ₹99 Standard Delivery charge
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Orders above ₹2,000 → Free Standard Shipping
9. How quickly will local orders be delivered?
Eligible local orders without dress alterations may be delivered within 24 hours.
Orders requiring dress alterations may take approximately 2 days for eligible local orders.
10. What happens if I need dress alterations?
Place your order first and take a screenshot of your order confirmation showing your Order ID.
Share the screenshot with our team through the WhatsApp number provided on our website. A member of our team will assist you with the alteration.
For eligible local orders around PIN code 733129, orders requiring alterations may be completed and shipped within approximately 2 days.
11. Do orders above ₹2,000 get free shipping?
Orders above ₹2,000 receive free Standard Shipping, subject to the applicable delivery area.
For eligible locations 30–60 km from PIN code 733129, Standard Shipping is also free when the order value is above ₹2,000.
Express Delivery charges are additional.
Returns & Exchanges
12. Can I return my order?
Currently, general returns are not accepted.
Returns may only be considered where the product has been damaged, defective, incorrect, or affected by an issue attributable to House of Shreengaar, subject to verification.
A broader return facility may be introduced in the future.
13. Can I exchange my product?
Yes, exchanges are available subject to our Refund & Exchange Policy.
14. What if I simply don't like the product I ordered?
If you wish to exchange a product for personal reasons, such as changing the size, colour, design, or choosing another product, the applicable return/reverse shipping charges will be borne by you.
15. What if I receive a damaged or incorrect product?
Please contact us and provide a clear, continuous unboxing video showing the parcel from the moment you receive and open it.
If the issue is verified to be from our end, we will bear the applicable shipping charges.
16. Do I have to record an unboxing video?
Yes.
For claims relating to damage, defects, or an incorrect product, a clear and continuous unboxing video is required.
The video should show the sealed package, opening of the package, and the product/issue.
17. Who pays for exchange shipping?
If the exchange is requested because of a customer preference, the applicable return/reverse shipping charges are borne by the customer.
If the issue is attributable to House of Shreengaar, we will bear the applicable shipping charges.
18. Do you provide reverse pickup?
Where available, we may arrange a reverse pickup for eligible exchanges.
However, reverse pickup may not be available in certain locations. In such cases, you may need to ship the product to us yourself.
19. Do you provide Store Credit?
Not currently.
Store Credit is not presently part of our return or exchange process.
Product Care
20. Will the colour of clothes fade or come off after washing?
Colour retention depends on the material, fabric, dye, and how the product is cared for.
We cannot guarantee that colours will never fade or change.
Our products are selected for their quality, and following the care instructions provided in the product description can help maintain the product for a longer period.
21. How should I take care of my jewellery?
Our jewellery is imitation jewellery and not real jewellery.
We recommend:
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Keep jewellery away from water.
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Keep it away from perfume and other chemicals.
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Avoid prolonged exposure to sweat.
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Gently wipe it with a dry cloth after wearing it for an extended period.
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Store it in a dry place.
22. Do you provide jewellery polishing?
For customers located near our store, we may offer jewellery polishing after approximately 3–6 months of use, subject to an additional charge.
This service may not be available for customers located far from our store.
Please contact our team for availability and pricing.
23. How should I clean my handbag?
We do not recommend washing handbags.
Instead, use a soft, damp cloth to gently clean the surface.
Account & Orders
24. Where can I check my order details?
Once you log in to your account, navigate to My Orders to view your order details.
You will also receive your order confirmation/details on the phone number or email address provided during checkout.
25. Can I change my delivery address after placing an order?
Yes, you may request an address change provided your order has not yet been shipped.
Please contact us through the WhatsApp number provided on our website.
A member of our team will generally respond within 2–3 hours.
If changing the delivery location results in additional shipping charges, those charges will be payable by the customer.
26. Can I cancel my order?
Order cancellation is subject to the status of your order and whether it has already been processed or shipped.
Please contact our team as soon as possible through the contact details provided on our website.
Collaborations
27. Do you accept paid or barter collaborations?
Yes.
House of Shreengaar considers both paid and barter collaborations.
For collaboration enquiries, please contact us through the email address provided for collaborations on our website.
28. What email should I use for general enquiries?
For general enquiries, you can contact us at:
admin@houseofshreengaar.com
Customer Support
29. I have another question. How can I contact House of Shreengaar?
For any questions or concerns, please contact us using the phone number, WhatsApp number, or email address provided in the website footer.
Our team will be happy to assist you.